FTC sues Hims & Hers over alleged health data sharing and billing practices
The US regulator says the telehealth company passed sensitive patient information to Meta and Snap while customers were hit with unexpected prescription charges.
The Federal Trade Commission has sued Hims & Hers, accusing the telehealth company of sharing sensitive patient information with Meta and Snap and making it difficult for customers to cancel subscriptions. The complaint was reported on Thursday and centers on the company’s handling of user data and billing.
According to the FTC, the information shared with the two technology companies included details tied to patients’ health. The agency also says some customers were charged for prescriptions they did not expect after trying to end their service.
The case adds to growing scrutiny of how health platforms handle personal data and subscription sales. Hims & Hers has not been described in the source material as having responded to the allegations.
The company operates in the telehealth sector, where online consultations and prescription services have expanded rapidly in recent years.
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